FAQ Laser Cut Signs and Gifts

When Will my Items ship?

 We work hard to get your items shipped in a timely manner. All cutouts ship in 5-7 business days.

 All Signs are custom made and ship in 10 business days.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Most often there is no delay in customs but occasionally an item can be delayed up to six weeks going through the customs process. 

What is your return/exchange policy?

All sales are final an all customized items.


 

My order arrived damaged. Can I get a refund or exchange?

If an order arrives damaged, we will either give you a refund or exchange it for the same type of item. In order to claim a refund or exchange, you need to notify us of the damage within three (3) business days of receiving the item. You will also need to provide photographic documentation showing the damage to the item and photos of the packaging.

I need an order by a certain date.

If you need something rush shipped please message us and we will be happy to let you know if I can ship by a certain date.
We can not guarantee dates you will receive the items. The only way I can is if you purchase priority express which can 24-48 hours. That guarantee covers shipping cost only. 
Average shipping times taken from the USPS website:
First Class- 1-3 days
Priority- 1-3 days
Parcel Post-7-9 days

My order says Delivered but I dont have it

Some Post offices scan packages before they are delivered. Please give it 24 hours to see if your package arrives. If your package gets stolen please file a police report and send me a copy.
I will replace stolen packages only with a copy of a filed police report.