FAQ Screen Printing & Embroidery

WHAT TYPE OF SERVICES DO YOU PROVIDE?

Our services include screen printing, laser engraving, embroidery and High Temperature Vinyl (HTV) designs. We also provide digital designing services to those who do not have their own designs already in a digital format.

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I’ve never ordered screen printed stuff before, what do I need to let you know?

1. Design: Tell us what your looking for in regard to the design/wording you want on your item. Do you have a logo/design already made up? Send us a picture of it so we can see how many colors it is (color count affects price). If you don’t have a design to send available, tell us how many colors you’re thinking about. Also let us know where you want things printed (front, back, one sleeve or both).

2. Goods: Let us know if you’re planning on using t-shirts, hoodies or something else. Please give an approximate number of shirts and the sizes you’re thinking about. In most cases, shirts/hoodies/etc. begin increasing in price once you reach sizes larger than XL. The number of items being printed also affects the price.  By providing us with an estimate on count and sizes, we can provide a more accurate quote. If you have a specific brand or make of shirt you want, please let us know what that is.

3. Once we have that information, we’ll provide you with a mockup of your design(s) for your approval (we will not begin an order until you’ve approved the artwork and type of clothing it will go on). BE SURE TO PROOFREAD THE MOCKUP. We reproduce artwork exactly as it’s presented to us so make sure there are no misspelled words or changes you want made before approving. Once a design is approved, we will not be held responsible and you will be charged for any replacements required.

4. Due Date: Let us know the latest date when you need the items delivered to you.

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DO YOU CHARGE A SET UP FEE?

We do not charge set up fees for screen printed items.

For embroidery, laser engraving, there is one-time set up fee for these services of $25.00.

We can also create/recreate designs for those who do not have the capability to send us their designs in a usable format. There is a $75.00 per hour service charge (with a half hour minimum charge)  for designs we create for you or need to recreate in the proper format.

The set up fees are waived for any organizations whose function is to work specifically with children or veterans. Contact us if you have any questions regarding the waiver of fees.

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SHIPPING AND ORDERING

Shipping is based off of US Postal Service standard rates. We do not inflate shipping rates from what the USPS charges.


 

How are your products shipped to the customer?

Any orders with an address that is located within 30 miles of Woodland, Washington, receives free delivery. All other orders are shipped USPS First Class.


 

Does Fire Pigs Designs ship outside of the US?

Currently we only ship products within the United States and Canada.


 

How long does it take for my order to arrive?

The time between placing an order and receiving your products is dependent on the size of the order, what type of design format you choose (screen print, embroidery, sublimation, etc.) and your placement in the que. It should be noted that placement in the que does not take effect until after an order is finalized and the deposit is paid.

In general, most orders are completed within 7-14 days AFTER an order is finalized and the deposit paid. NOTE: The 7-14 day order completion period is specifically how long it generally takes us to receive an order then complete it prior to shipping. If your order needs to be shipped for you, standard USPS shipping times need to be added.


 

My order hasn’t arrived. What do I do?

If there appears to be an unexplained delay in receiving your order, or we have not contacted you and explained there would be a delay, please contact us at customerservice@firepigs.com

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My purchase was delivered late. Can I get a refund on the shipping cost?

If the delay was the fault of Fire Pigs Designs, we will provide a refund or discount on the cost for shipping.

If the delay was the result of the USPS, or due to reasons other than the fault of the USPS, (factors that disrupts the air and ground transportation systems, weather conditions, natural disasters, or an act of God) we will not issue a refund.

All shipping times on our FAQ are “estimates” and do not automatically qualify for a refund if they are not delivered on or within the time frame on our FAQ.


 

What is your return/exchange policy?

All sales are final an all customized items.


 

My order arrived damaged. Can I get a refund or exchange?

If an order arrives damaged, we will either give you a refund or exchange it for the same type of item. In order to claim a refund or exchange, you need to notify us of the damage within three (3) business days of receiving the item. You will also need to provide photographic documentation showing the damage to the item.

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How can I pay for my order?

We accept Visa, MasterCard, Discover, American Express, PayPal, cash and checks.


 

Do I pay for my order before I receive it or afterwards?

For screen printing and/or embroidery services, we generally need you to put a 50% deposit down on the order at the time it is placed with the remaining 50% due upon delivery.  If you choose to pay the entire amount upfront, that is acceptable as well.

If you’re located more than 30 miles outside of Woodland, Washington, and your order is to be shipped to you, full payment is required upon placing your order.

For laser engraved items, full payment is required upon placing the order.

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Do you have a minimum order that needs to be met?

Yes. The smallest order we can accept has to be at least ten pieces.

We’re having shirts screen printed. Can we drop off shirts and have you just do the screen printing?

Under normal circumstances, we do not screen print or embroider on shirts, hoodies, etc., that are purchased elsewhere and dropped off to be printed. The reason for this is, in the rare event that something goes wrong with the print or embroidery, it can be difficult for us to replace the exact brand or make of the provided shirt if it’s not carried by our supplier. The cost in time and money to replace an item is not cost efficient and will cost the customer in time delays for delivery if it’s not provided by us.

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Any other questions?

Contact us at customerservice@firepigs.com or call us at 360-270-1287.