FAQ

WHAT TYPE OF SERVICES DO YOU PROVIDE?

Our services include screen printing, laser engraving, embroidery, sublimation and High Temperature Vinyl (HTV) designs. We also provide digital designing services to those who do not have their own designs already in a digital format.

______________________________________________________________________________________________________________________________________

DO YOU CHARGE A SET UP FEE?

There is a set up fee for screen print and embroidery services. There is a $15.00 set up fee for each screen required to complete the design. Each separate color in your design requires one screen each.

For embroidery, laser engraving and HTV Vinyl, there is one-time set up fee for these services of $25.00.

We can also create/recreate designs for those who do not have the capability to send us their designs in a usable format. There is a $50.00 per hour service charge (with a half hour minimum charge)  for designs we create for you or need to recreate in the proper format.

The set up fees are waived for any organizations whose function is to work specifically with children or veterans. Contact us if you have any questions regarding the waiver of fees.

______________________________________________________________________________________________________________________________________

SHIPPING AND ORDERING

Shipping is based off of US Postal Service standard rates. We do not inflate shipping rates from what the USPS charges.


 

How are your products shipped to the customer?

Any orders with an address that is located within 30 miles of Woodland, Washington, receives free delivery. All other orders are shipped USPS First Class.


 

Does Fire Pigs Designs ship outside of the US?

Currently we only ship products within the United States and Canada.


 

How long does it take for my order to arrive?

The time between placing an order and receiving your products is dependent on the size of the order, what type of design format you choose (screen print, embroidery, sublimation, etc.) and your placement in the que. It should be noted that placement in the que does not take effect until after an order is finalized and the deposit is paid.

In general, most orders are completed within 7-14 days. NOTE: The 7-14 day order completion period is specifically how long it generally takes us to receive an order then complete it prior to shipping. If your order needs to be shipped for you, standard USPS shipping times need to be added.


 

My order hasn’t arrived. What do I do?

If there appears to be an unexplained delay in receiving your order, or we have not contacted you and explained there would be a delay, please contact us at customerservice@firepigs.com

______________________________________________________________________________________________________________________________________

My purchase was delivered late. Can I get a refund on the shipping cost?

If the delay was the fault of Fire Pigs Designs, we will provide a refund or discount on the cost for shipping.

If the delay was the result of the USPS, or due to reasons other than the fault of the USPS, (factors that disrupts the air and ground transportation systems, weather conditions, natural disasters, or an act of God) we will not issue a refund.

All shipping times on our FAQ are “estimates” and do not automatically qualify for a refund if they are not delivered on or within the time frame on our FAQ.


 

What is your return/exchange policy?

All sales are final an all customized items.


 

My order arrived damaged. Can I get a refund or exchange?

If an order arrives damaged, we will either give you a refund or exchange it for the same type of item. In order to claim a refund or exchange, you need to notify us of the damage within three (3) business days of receiving the item. You will also need to provide photographic documentation showing the damage to the item.

______________________________________________________________________________________________________________________________________

 

How can I pay for my order?

We accept Visa, MasterCard, Discover, American Express, PayPal, cash and checks.


 

Do I pay for my order before I receive it or afterwards?

For screen printing and/or embroidery services, we generally need you to put a 50% deposit down on the order at the time it is placed with the remaining 50% due upon delivery.  If you choose to pay the entire amount upfront, that is acceptable as well.

If you’re located more than 30 miles outside of Woodland, Washington, and your order is to be shipped to you, full payment is required upon placing your order.

For laser engraved items, full payment is required upon placing the order.

______________________________________________________________________________________________________________________________________

 

Do you have a minimum order that needs to be met?

Yes. The smallest order we can accept has to be at least ten pieces with the exception of laser engraved items. There is no minimum order number for laser engraved items.

______________________________________________________________________________________________________________________________________

 

We’re having shirts screen printed. Can we drop off shirts and have you just do the screen printing?

Under normal circumstances, we do not screen print or embroider on shirts, hoodies, etc., that are purchased elsewhere and dropped off to be printed. The reason for this is, in the rare event that something goes wrong with the print or embroidery, it can be difficult for us to replace the exact brand or make of the provided shirt if it’s not carried by our supplier. The cost in time and money to replace an item is not cost efficient and will cost the customer in time delays for delivery if it’s not provided by us.

______________________________________________________________________________________________________________________________________

 

Any other questions?

Contact us at customerservice@firepigs.com or call us at 360-270-1287.