FAQ

WHAT TYPE OF SERVICES DO YOU PROVIDE?

Our services include screen printing, laser engraving, embroidery, sublimation and HTV Vinyl designs. We also provide digital designing services to those who do not have their own designs already in a digital format.

______________________________________________________________________________________________________________________________________

DO YOU CHARGE A SET UP FEE?

There is a set up fee for screen print and embroidery services. Screen Print orders may have a one-time $25.00 digital design fee for designs we create for the customer. There is a $15.00 set up fee for each screen required to complete the design. For embroidery, laser engraving and HTV Vinyl, there is one-time set up fee for these services of $25.00.

The set up fees are waived for any organizations that work directly with children or veterans.

SHIPPING AND ORDERING

Shipping is based off of US Postal Service standard rates. We do not inflate shipping rates from what the USPS charges.


 

How are your products shipped to the customer?

Any orders with an address that is located within 30 miles of Woodland, Washington, receive free delivery. All other orders are shipped USPS First Class.


 

Does Fire Pigs Designs ship outside of the US?

Currently we only ship products within the United States and Canada.


 

How long does it take for my order to arrive?

The time between placing an order and receiving your products is dependent on the size of the order, what type of design format you choose (screen print, embroidery, sublimation, etc.) and your placement in the que. It should be noted that placement in the que does not take effect until after an order is finalized and the deposit is paid. In general, most orders are completed within 7-14 days.


 

My order hasn’t arrived. What do I do?

If there appears to be an unexplained delay in receiving your order or we have not contacted you and explained there would be a delay, please contact us at customerservice@firepigs.com

______________________________________________________________________________________________________________________________________

My purchase was delivered late. Can I get a refund on the shipping cost?

If the delay was the fault of Fire Pigs Designs, we will provide a refund or discount on the cost for shipping.

If the delay was the result of the USPS, or due to reasons other than the fault of the USPS, (factors that disrupts the air and ground transportation systems, weather conditions, natural disasters, or an act of God) we will not issue a refund.

All shipping times on our FAQ are “estimates” and do not automatically qualify for a refund if they are not delivered on or within the time frame on our FAQ.


 

What is your return/exchange policy?

All sales are final an all customized items.


 

How can I pay for my order?

We accept Visa, MasterCard, Discover, American Express, PayPal, cash and checks.


Do you have a minimum order that needs to be met?

Yes. The smallest order we can accept has to be at least ten pieces with the exception of laser engraved items.

We’re having shirts screen printed. Can we drop off shirts and have you just do the screen printing?

Under normal circumstances, we do not screen print or embroider on shirts, hoodies, etc., that are purchased elsewhere and dropped off to be printed. The reason for this is simply, in the rare event that something goes wrong with the print or embroidery, it can be difficult for us to replace the exact brand or make of the provided shirt if it’s not carried by our supplier. The cost in time and money to replace an item is not cost efficient and will cost the customer in time delays for delivery if it’s not provided by us.

Any other questions?

Contact us at customerservice@firepigs.com or call us at 360-270-1287.